Quality

Reliable and competitive products and services.

Approach:

Monex Grupo Financiero received the Certificate ISO 9001:2008 in the following scope: 

“Antimoney laundering, antiterrorism financing and integrated risk management process for all financial products and services" 

We continue to improve in order to uphold our client´s trust by offering them more reliable and competitive products and services. 

 In addition to the above, Monex is the first Mexican Financial Group to obtain the Information Security certification for the protection of confidentiality, integrity and availability of client information under the new standard version ISO 27001:2013

These certificates are guaranteed by the Det Norske Veritas México, S.A. de C.V. (DNV.GL) certification agency with international accreditation by UKAS (British) and RvA (Dutch).

Quality Policy:

At Monex we are committed to being a Financial Institution acknowledged for its service, trust and transparency; as well as satisfying and exceeding our clients’ expectations by offering them profitable and quality products and services, through a philosophy of continuous improvement.

Quality Objectives: :

  • Improve the satisfaction level of our clients, both internal and external. 
  • Apply performance indicators to evaluate quality models. 
  • Develop company personnel to improve their performance level. 
  • Promote quality expectations among our working team.

Information Security Policy:

An Monex we implement a formal methodology that identifies and manages existing risks regarding our clients’ information; through the determination of strategies and support, appropriate for the continuous preservation of confidentiality, integrity and availability of information. 

These commitments agree with our philosophy, the spirit of continuous improvement and the compliance of applicable laws and regulations, which are also honored by our contributors and our related parties.

Information Security Objectives:

  • Preserve the confidentiality of our clients’ information. 
  • Preserve the integrity of our clients’ information. 
  • Preserve the availability of our clients’ information. 
  • Develop activities to guarantee information security.