Digital Banking


About Monex

Our Mission

To meet our client's needs in an ethical, creative and comprehensive manner, through a team of specialists who know how to integrate the best technology available.

Our Vision

To be an institution made up of leading companies dedicated to financial and payment businesses , which provide specialized services and products in the domestic and international market in an innovative way and with the highest of ethical and quality standards.

Our Quality Policy

At Monex, we are committed to constituting a financial institution that is renowned for the service, reliability and transparency it provides; as well as for meeting and exceeding the expectations of our clients; offering profitable and high-quality products and services in compliance with all applicable laws and regulations through a philosophy of constant improvement.

Quality Objectives:

  • To improve the level of satisfaction of our internal and external clients
  • To manage performance indicators in order to assess the quality model.
  • To empower the staff in order to improve their level of performance.
  • To promote a culture of high quality within our work team.

Information Security Policy

At Monex, we implement a formal methodology that pinpoints and manages existing risks to our clients’ information; through the determination of strategies and appropriate support for the ongoing preservation of such information’s’ confidentiality, integrity and availability.
These commitments are aligned with our philosophy, with the spirit of continuous improvement and with the compliance of applicable laws and regulations; which are honored by our collaborators and parties involved.

Information security objectives:

  • To preserve the confidentiality of our clients’ information.
  • To preserve the integrity of our clients’ information.
  • To preserve the availability of our clients’ information.
  • To develop activities to guarantee the safety of the information.

Our values

Service vocation

At Monex, we maintain a permanent service approach in order to provide our clients with specialized and personalized attention.


We build long-lasting relationships with our clients, based on honest dialogue. At every moment, we guarantee compliance with the legal framework and instill in our staff the implementation of high ethical standards.


We provide a highly qualified and world-class service. We know that there is always room for improvement, therefore we maintain an open mind to accept our flaws and welcome any opportunities to improve


Monex’s integrity is based on experience and stability acquired throughout the years. We are committed to our clients, employees, shareholders and the community in general.


For Monex, the safety and reliability of our service is essential, thus we focus on assisting our clients with the quality they deserve.

Team work

At Monex we value and foster team work, with a competitive spirit, open communication, innovation and the search for new challenges.

Monex in time

Supervising authorities